robblox Privacy Policy
This page describes what we collect when you use robblox and how we keep that data protected. We at robblox take data security seriously because your personal information—name, payment details, account history—is sensitive and must be handled with care. Our privacy commitments are built into how we operate: encryption for transmission, secure storage, limited access, and transparent disclosure of how your data moves within our systems.
We collect only information needed to run our platform securely, process your payments, comply with local law, and support your account. We do not sell your data to marketers or advertisers. We do not share your information with third parties except where required by law or necessary to deliver our service (such as payment processors).
Read on to understand what data we collect, how we use it, your rights regarding that data, and how to contact us if you have privacy concerns.
What We Collect When You Use robblox
We collect several categories of information when you interact with robblox. During account registration, we ask for your name, email address, date of birth, and residential jurisdiction. When you complete identity verification (required before your first withdrawal), we request your government-issued identification number. This information is used to confirm your identity, prevent fraud, and comply with anti-money-laundering regulations.
When you make a deposit or withdrawal on robblox, we record the payment method you use (e.g., DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank: mobile banking, local payment, online payment, e-wallet), the amount, and the timestamp. This creates a permanent transaction record in your account. We also log your IP address and device information (browser type, operating system) when you log in, which helps us detect unauthorized access and protect your account.
We collect your gaming activity—the games you play, amounts wagered, results, and timestamps. This data is stored in your account history so you can review your activity anytime. We also collect support-chat messages if you contact our customer support team, allowing us to maintain a record of your requests and our responses.
How We Use Your Data on robblox
We use your personal data for specific, lawful purposes. Your name and ID are used to verify your identity and comply with regulatory requirements in your jurisdiction. Your email address is used to send account notifications—password resets, withdrawal confirmations, and important platform updates. Your payment information is used to process deposits and withdrawals through our payment processors.
Your gaming activity data is used to calculate winnings and losses, settle your account, and prevent fraud. Your IP address and device logs are used to detect suspicious login attempts and protect your account from compromise. If you contact our support team, we use your message to resolve your issue and improve our service.
We may also use aggregated, anonymized data (data that cannot identify you personally) to understand platform trends—for example, which games are popular in Jakarta, Surabaya, or Bandung, or how payment methods like mobile banking and local payment are used. This helps us improve robblox and make decisions about which games and features to add.
Third-Party Data Processors and International Transfer
We use third-party service providers to deliver robblox. Our payment processors (banks and e-wallet companies) receive your payment information to process transactions. Our email provider sends you account notifications. Our hosting provider stores your account data on secure servers. These processors are contractually bound to keep your data confidential and use it only for the services we have contracted.
Our servers may sit outside your jurisdiction. This means your data may be transmitted to, or stored in, countries other than Indonesia. Where applicable law requires, we notify you of this cross-border transfer and take steps to ensure your data receives equivalent protection even if stored abroad. We do not intentionally send data to countries with weaker privacy laws.
We at robblox believe transparency in data handling is foundational to trust. You deserve to know what we collect and why.
Your Rights Regarding Your Data on robblox
You have several rights with respect to data we hold about you. You can request access to all data we hold—we will provide a copy of your personal information and transaction history. You can request correction if you believe information we hold is inaccurate. You can request deletion of your account and associated data; we will remove your personal details from active systems, though we retain transaction records for the legally-required retention period (typically 5-7 years for regulatory compliance).
You can opt out of promotional emails by clicking an unsubscribe link in any email we send. You cannot opt out of transactional emails (e.g., withdrawal confirmations) because these are essential to account management. You can update your account settings anytime to change your email, password, or notification preferences.
If you believe we have mishandled your data, you can file a complaint with us first. Contact our support team with details of your concern. If we do not resolve your complaint, you may escalate to the data-protection authority in your jurisdiction.
Cookies and Tracking Technologies
We use cookies to keep you logged in, remember your preferences, and understand how you use robblox. A cookie is a small text file stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device longer). You can disable cookies in your browser settings, but doing so may limit your ability to use robblox fully—for example, you may be logged out unexpectedly.
We do not use tracking pixels or analytics cookies to follow you across the internet. We use only cookies necessary to operate robblox and provide you with the service you expect.
Data Retention and Account Closure
We retain your personal data as long as your account is active. If you close your account, we delete your personal information (name, email, ID) from our active systems within 30 days. We retain your transaction history for a period required by law—typically 5-7 years—to comply with anti-money-laundering and tax regulations. After that period, transaction data is permanently deleted.
Contact robblox
If you have questions about our privacy practices, want to request access to your data, or wish to file a complaint, contact our customer support team through your robblox account dashboard. Our support team is available 24/7 in English and Indonesian. We aim to respond to all data-related requests within 14 days. For formal complaints, you may also contact the data-protection authority in your jurisdiction if applicable law provides such recourse.
We may update this privacy policy from time to time to reflect changes in our practice or applicable law. We will post changes on our platform with at least 30 days' notice. Your continued use of robblox after the notice period constitutes acceptance of updated terms.