robblox FAQ
Users of robblox ask questions across several topic areas: how to open and secure an account, which payment methods are supported, what deposit and withdrawal limits apply, how our games and markets work, and what information we collect and protect. This page addresses the most common questions we receive from members and prospective users.
We designed this FAQ to give you clear, direct answers about account opening, payments, game mechanics, and data security. If your question is not covered here, we encourage you to contact our support team by email or live chat. For detailed information about our terms of service, regional availability, and legal obligations, please read our Terms & Conditions and Legal Notice
Our support team is available 24 hours a day, 7 days a week. You can reach us by email, live chat, or through your account dashboard. We aim to respond to all inquiries within 2 hours. If your question relates to account closure, data deletion, or jurisdiction-specific concerns, you may also contact our compliance officer through the contact form in your account settings.
- Account and registrationopening an account, KYC verification, documents required, password security
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers; withdrawal review times and limits
- Games and marketsRTP explained, live-dealer table limits, sports betting, slot games, esports markets
- Security and supportdata protection, two-factor authentication, account security, customer support channels
Account and registration
Opening an account on robblox takes approximately subject to verification. First, you visit our homepage and select "Open an account". You then enter a username, email address, password, mobile number, and confirm you agree to our terms. We send a verification link to your email; click it to activate your account. Your account is then live, and you can browse our live-dealer tables, sportsbook, and games immediately. To make a deposit or withdraw funds, we conduct KYC verification, which typically completes within 24 hours. KYC requires a valid national ID and proof of address.
We require two documents for KYC verification: a valid government-issued photo ID (such as a national ID card) and proof of address issued within the last 6 months (a utility bill, bank statement, or government letter). If your address on the ID differs from your current residential address, provide a secondary document confirming your current address. We accept clear photographs of original documents. Once submitted, verification typically completes within 24 hours. If we need clarification, we contact you by email.
On the login page, select "Forgot your password?" and enter your registered email address. We send a password-reset link valid for 24 hours. Click the link, enter your new password, and confirm it. Your new password takes effect immediately. If you don't receive the reset email, check your spam folder or contact our support team. We recommend using a strong password combining uppercase and lowercase letters, numbers, and symbols.
Two-factor authentication (2FA) adds a security layer by requiring a second verification step when you log in. After entering your username and password, you receive a code by SMS or email and must enter it to complete login. We strongly recommend enabling 2FA to protect your account. You can enable it in your account settings under "Security". Choose whether to receive codes by SMS or email, then follow the setup instructions. You'll be given backup codes to store safely in case you lose access to your phone or email.
Yes. You may request account closure at any time by contacting our support team. You must withdraw any remaining balance before closure. If you have an active bet or outstanding withdrawal request, you must resolve it before we can close the account. Once closed, your account cannot be reopened, but your data is retained for 7 years for legal and tax compliance purposes. After 7 years, personal data is deleted.
Payments and transactions
Withdrawal requests are reviewed within 24 hours, typically much faster. After approval, funds are transferred to your bank account or mobile wallet (DANA, e-wallet, mobile banking, local payment) within 1-3 business days, depending on your bank or payment provider. Weekend and public holiday requests are processed on the next business day. If a request is delayed beyond 3 business days, contact our support team. We may request additional verification for large withdrawals or if we detect unusual activity on your account.
Deposit amounts range from our welcome offerinimum to our welcome offeraximum per transaction. Some payment methods may have lower or higher limits. online payment, e-wallet, mobile banking, and local payment typically support deposits up to our welcome offer. Bank transfers via online payment, e-wallet, mobile banking, and local payment may accommodate higher amounts. online payment supports the full range. If you wish to deposit above your payment method's individual limit, you may make multiple deposits or contact us to discuss options for larger amounts.
We accept nine payment methods: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and direct bank transfers through local payment, online payment, e-wallet, and mobile banking. All methods are available for deposits and withdrawals. For deposits, you are redirected to your payment provider's page to authorise the transfer. For withdrawals, funds go directly to the account or wallet linked to your robblox profile. Processing times vary slightly by method, but all are completed within 1-3 business days.
No. robblox does not charge fees for deposits or withdrawals. The full amount you deposit is credited to your account. When you withdraw, the complete requested amount is transferred to your payment method with no deduction. Some banks or payment providers may apply their own small fees, but that is between you and your financial institution, not robblox.
Games and markets
RTP stands for Return to Player and is expressed as a percentage. It represents the average amount a slot game returns to players over a very large number of spins. For example, a slot with returns our welcome offer for every our welcome offer wagered, on average, over millions of spins. RTP is set by the game provider and does not change. Individual sessions may differ significantly from RTP because of short-term variance. robblox displays the RTP for each slot game on its details page so you can compare games. Higher RTP does not guarantee winnings in any single session.
Promotion codes are entered in your account settings under "Bonuses" or "Promotions". Paste the code provided and select "Redeem". The bonus is credited immediately if the code is valid and you meet any eligibility requirements. Some promotions apply automatically to new accounts. If a code doesn't work, verify you've entered it correctly, that it hasn't expired, and that you meet any conditions (such as minimum deposit amount). Contact support if you encounter issues.
Live-dealer tables on robblox — including blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo — offer multiple table limits to suit different player preferences. Low-limit tables typically start at our welcome offerinimum. Standard tables range from our welcome offer to our welcome offer. High-limit tables accommodate bets up to our welcome offer or more. Each table displays its minimum and maximum bet limits before you join. You can switch between tables at any time. Our multilingual dealers can assist you in English and Indonesian.
Our sportsbook covers major tournaments including Liga 1, Piala AFF, Champions League, and Premier League, as well as MotoGP and badminton. You select a match, choose your market (such as match winner, goals scored, or player performance), and enter your stake. Once confirmed, your bet is live. Odds are locked at the moment of placement. Results are settled within minutes of the match conclusion. You can view all open and settled bets in your account history. If a bet is disputed, we review video evidence and official match records to determine settlement.
Security and support
We protect your data using industry-standard encryption (SSL/TLS) for all data in transit and AES-256 encryption for data at rest. Your password is hashed and never stored in plain text. We limit staff access to personal data to those who need it for your account or legal compliance. We do not share your information with third parties except as required by law (such as tax authorities) or with your explicit consent. We conduct regular security audits and penetration testing. For full details, see our Privacy Policy
You can reach our support team by email at [email protected]. We respond to all inquiries within 2 hours during business hours and within 4 hours on weekends. Include your username and a clear description of your issue. For urgent matters such as suspected fraud or account compromise, use the live-chat option in your account dashboard, available 24/7. We also offer phone support for members in Jakarta and Surabaya during business hours.
If you notice unauthorised transactions or believe your account has been compromised, contact us immediately via live chat or phone. Change your password and enable two-factor authentication right away. Do not share your login details with anyone. We will review your account, suspend it if necessary, and investigate any suspicious activity. If funds were lost to fraud, we will work with you and our payment providers to attempt recovery. Report the incident also to your bank if payment methods were used without authorisation.
robblox customer support is available 24 hours a day, 7 days a week. Live chat is always open from your account dashboard. Email support is available round the clock, with responses within 2 hours on weekdays and within 4 hours on weekends and public holidays such as Idul Fitri and Idul Adha. Phone support is available for account holders during business hours (9 AM to 6 PM Jakarta time, Monday to Friday).